For this reason, we always develop our systems in consultation with your operating personnel. During the development process, we involve them in the progress. We are open to your experience staff’s suggestions, as this serves the ultimate goal.
We apply the ‘five times why principle’, to all actions/operations referred to as ‘operation’ by your operators. The existing operations or interventions by the operators have been introduced during the use of the existing process automation system. Frequently the term ‘that’s the way we operate’ is used by the operators. More questions often reveal that the abnormal issues in the process are operations, such as blocking a tank or putting a unit into service. A deviating situation arises when a process is aborted.